Primary Position Duties:

• Position Overview:
  
  Ensure Guest satisfaction thru the Implementation of tactics to optimize restaurant sales and cash flow while ensuring adherence to quality, cleanliness, food safety and customer service standards.
  
  Job Responsibilities:
  • Responsible for the preparation of certain food and beverage items.
  • Responsible for greeting our guests and taking their orders accurately in a friendly manner.
  • This position requires knowledge of the menu items and their ingredients as well as familiarity with the step-by-step procedure for friendly and efficient customer service. In addition, Team Member will be responsible for accurate cash control.
  • Responsible for delivering orders to guest. To ensure that each order is complete and prepared properly, the team member will have to become familiar with all the menu items and their packaging.
  • Responsible for cleanliness of the restaurant and service to our guests.
  • Responsible for ensuring that each guest receives exactly what was ordered, both promptly and courteously. Orders must be directed to the dining room, curb side and pick up areas in an orderly and organized manner. All orders must be verified for correctness and completion.
  • The team member must have the awareness to recognize if any particular station is about to fall behind and have the ability to render assistance at that station without hindering his/her remaining responsibilities.
  • Responsible for filling all drinks and orders. In addition, the team member must be familiar with customer service procedures.
  • Responsible for the preparation of each menu item quickly and according to specs. The team member is also responsible for maintaining the quality standards of the products he/she prepares.
  • Responsible for the preparation of food and beverage items. The team member is also responsible for maintaining the quality standards of the products he/she prepares.
  • Responsible for following and completing all tasks and duties assigned by supervisors.

Education or Skills:

• Job Specifications:
  • 1 year experience in a QSR, Fast Casual or guest service-related position preferred.

Position Requirements:

• Job Requirements:
  • 16 years of age or older.
  • Ability to be self-reliant. Execute assigned duties and responsibilities from upper management staff.
  • Able to speak, read, and write effectively in the English language. Excellent oral communication skills to effectively communicate with management, corporate staff, restaurant employees, and customers
  • Must adhere to Gong cha’s uniform and grooming policy.
  • Able to stand and walk for approximately 95% - 100% of shift.
  • Able to lift and carry a maximum of 50 pounds.
  • Able to work flexible hours.
  • Ability to travel to assigned restaurant location and operate respective workstations.
  • Respectful and courteous to others
  • Shows commitment to high standards and to constantly self-improve.
  • Open to change and adjustments
  • Positive and have a good sense of humor.