Primary Position Duties:

• Job Responsibilities:
  • All other duties as assigned by management.
  • The ability to provide supervision during assigned shifts.
  • Provides team members, and guests with a positive experience and atmosphere.
  • Manages both FOH and BOH shift responsibilities to include scheduling of staff to minimize overtime and achieve daily labor controls and cost as assigned by management. 
  • Monitors speed of service to ensure a positive guest experience.
  • Handle guest comments and complaints. 
  • Supervise daily shifts to ensure Gong cha’s standards, product quality and cleanliness is maintained. 
  • Assist in the initial and ongoing training of team members, including new hires as well as existing staff to make certain Gong cha’s procedures and processes are followed. Performs line checks as necessary. 
  • Enforce uniform policy and standards. 
  • Ensures proper cash handling procedures are followed.  
  • Opening and closing of restaurant as required or in the absence of upper management. 

Education or Skills:

• Qualifications:
  • Ability to work weekdays, weekends, days and or nights as needed or upon request. 
  • High School diploma or equivalent. 
  • Minimum of 2 years’ experience within the food service industry; supervisory experience a plus but not required. 
  • Worked in a fast paced environment. 
  • Retail experience.
  • Customer service oriented. 
  • Food Safety/Handling Training and Certification as required by state or local municipality.
  • Consistent access to a working phone.
  • Overtime may be required at times.

Position Requirements:

• Position Overview:
  • The ability to provide supervision during assigned shifts.
  • Provides team members, and guests with a positive experience and atmosphere.
  • Manages both FOH and BOH shift responsibilities to include scheduling of staff to minimize overtime and achieve daily labor controls and cost as assigned by management. 
  • Monitors speed of service to ensure a positive guest experience.
  • Handle guest comments and complaints. 
  • Supervise daily shifts to ensure Gong cha’s standards, product quality and cleanliness is maintained. 
  • Assist in the initial and ongoing training of team members, including new hires as well as existing staff to make certain Gong cha’s procedures and processes are followed. Performs line checks as necessary. 
  • Enforce uniform policy and standards. 
  • Ensures proper cash handling procedures are followed.  
  • Opening and closing of restaurant as required or in the absence of upper management. 
  • All other duties as assigned by management. 
    Secondary Functions:
  • Confident in the ability to supervise.
  • Safety and sanitation fundamentals including execution of all checklists, tools, systems, and programs.
  • Adaptive to change. 
  • Ability to lead and work as a team. 
  • Ability to multi-task. 
  • Organized. 
  • High levels of stamina and the ability to overachieve.
  • Developing talent, coaching, performance conversations, evaluations, and progressive discipline.
  Physical Requirements:
  • Must be able to work in a fast paced, high energy, and physically demanding environment.
  • Must be able to spend 90% of working time standing.
  • Must be able to spend 10% of working time sitting.
  • Will be required to use all sensory capabilities such as: vision, hearing, tasting, smelling, touching, and speaking.